TY - BOOK AU - Groves,Dennis AU - Correll,Jim AU - Herbert,Kevin TI - Achieving class a business excellence : : an executive's perspective / SN - 9780470260340 U1 - 658.4092 PY - 2008/// CY - Hoboken [New Jersey] PB - John Wiley & Sons, KW - Administración de empresas KW - Ejecutivos KW - Liderazgo KW - Planificación estratégica N1 - Introduction. Opportunity. Fact-finding greg meets his team. Greg's directives. Breakdown. Listening... and learning. Possibilities. Beginning. Hope. Decision time. Kick off... Involvement. Education, education, education... Process design. Customer service. Customer satisfaction. Competitive pressure. Class a leadership. Sustainability and more; Industrial ER -